PROCEDURE FOR FILING CLAIMS
| INFORMATION FOR FILING CLAIMS |
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To help in the speedy resolution of your claim for lost or damaged
material, please see the following procedures. Please send all correspondence to the attention of Donna Puhalski. |
| Consider the following with regard to filing a claim: |
| All claims regardless of delivery method must be made within 48 hours of receipt of materials. |
| Prompt notification is imperative, please call 609-259-3114. |
| TRUCK DELIVERY |
| Kube-Pak Corporation only guarantees shipments made by our grower trucks. |
| If you have a claim regarding a grower truck delivery, have the driver call our office before leaving your location. |
| Grower truck deliveries will not be made to unattended locations without prior permission. |
| Kube-Pak Corporation will not be responsible for product delivered to unattended locations. |
| UPS GROUND & AIR SHIPMENTS |
| When placing a claim on UPS Ground or Air shipments, the carriers require that all merchandise be inspected for damages upon receipt. |
| Please report any visible carton damage at once, if possible, before signing for material. |
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Please keep all damaged shipping materials, i.e.: box, as the
carrier may send a representative to inspect the packaging. All UPS Ground and Air orders ship at the customer's risk. |
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*** NOTE *** Zinnia plugs are fragile and DO NOT box well. Kube-Pak Corp. will not be responsible for zinnia plugs shipping in a box. |
| PICK-UP |
| Orders picked up at Kube-Pak Corporation by the customer must be checked for accuracy and quality before leaving the premises. |
| All claims must have the name & phone number of the person filing the claim, as well as a customer contact. |
| Request for replacements will be honored as soon as possible, but keep in mind that replacement material may not be available until the following week. Credit will be issued for the replacement material requested that could not be filled. |
| DO NOT DUPLICATE CLAIMS. This will only result in a delay. |
| If an update is needed on a claim, please mark it clearly. It may be mistaken as a duplicate. |
| If you have any questions, feel free to contact Donna Puhalski at 609-259-3114 or dpuhalski@kubepak.com |